Terms & Conditions – Growth Support Package

1. Introduction

These Terms & Conditions ("T&Cs") govern the purchase and use of the Growth Support Package provided by The VA Hub ("we," "our," or "us"). By purchasing this package, you ("the Client") agree to the following terms.

2. Package Details

Price: £2,600.00 per month (£650 per week).

Hours Included: 20 hours per week / 80 hours per month.

Services Provided: Tailored to client needs, including but not limited to:

All services included in the Starter Package.

Social media updates and scheduling.

Research and document preparation.

Client communication and follow-ups.

3. Payment & Billing

Payment must be made in full before the start of each billing cycle (weekly or monthly).

Payments are non-refundable once services have commenced.

Additional hours beyond the package limit will be charged separately at an agreed rate.

Failure to make payments may result in service suspension or termination.

4. Service Delivery

Services are provided remotely by a dedicated Virtual Assistant.

Clients will receive regular updates and time tracking reports.

Unused hours do not roll over to the next month.

5. Package Adjustments & Cancellations

Clients may request additional hours or service upgrades as needed.

Clients may switch to a different package with at least 7 days’ notice before the next billing cycle.

Cancellations must be requested at least 14 days before the next billing cycle to avoid charges for the following period.

6. Confidentiality & Data Protection

We maintain strict confidentiality regarding all client information and communications.

Personal and business data will be handled securely and only used for service delivery.

7. Liability & Disclaimer

We strive to provide high-quality service, but we are not liable for any indirect or consequential loss arising from our services.

The Client is responsible for providing accurate information and timely responses to ensure efficient service delivery.

8. Dispute Resolution

Any disputes should be raised in writing, and we will aim to resolve them amicably.

If necessary, disputes may be escalated to mediation or legal proceedings under UK law.