1. Introduction

Welcome to The VA Hub ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit forms, or use our services.

2. Information We Collect

We collect the following types of information:

Client Information: When you fill out a form to request Virtual Assistant services, we collect details such as your name, email address, phone number, business details, and service requirements.

Virtual Assistant Information: If you sign up for our membership platform, we collect your name, contact details, skills, experience, payment information, and other relevant details.

Automatic Data Collection: We may collect certain information automatically, such as IP addresses, browser type, device information, and website usage analytics through cookies and tracking technologies.

3. How We Use Your Information

We use the information collected for the following purposes:

To match clients with suitable Virtual Assistants.

To manage and improve our membership platform.

To process payments and transactions securely.

To communicate with users regarding inquiries, updates, and service-related information.

To improve website functionality and user experience.

To comply with legal obligations and protect against fraud or unauthorized activity.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share information in the following situations:

With Virtual Assistants & Clients: To facilitate service matching and communication.

With Service Providers: Third-party companies that help us operate our platform, such as payment processors or email services.

Legal Requirements: If required by law, or to protect our legal rights, users, or the public.

5. Data Security

We implement security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

Access, update, or correct your personal information.

Request deletion of your data, subject to legal and contractual obligations.

Opt-out of marketing communications at any time.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: jenny@the-vahub.co.uk